Terms and Conditions

PRODUCT PURCHASING

You may place an order at any time using the website functionality. Orders may be placed up to 9pm Thursday of every week for dispatch the following Wednesday, subject to us receiving payment, availability of product and capacity of our couriers.

Please note that we reserve the right to make some delivery dates unavailable should we reach capacity, or due to unforeseen circumstances. Should we have to change your delivery date, we will always advise you first to find a solution.

By clicking ‘add to basket’, you are placing the product in question into your online shopping basket. You may review your online shopping basket at any point while browsing, and can make changes to the quantities therein and add or remove products as you wish.

By submitting and confirming an order with us you are agreeing to a contract to buy the goods you have chosen. You will receive an immediate, automated confirmation of your order by email, reiterating the goods and delivery date chosen by you.

If you find yourself needing to amend or cancel your order you have 2 calendar days from submitting your order to do so (e.g. if you place your order on the 4th you have until 5pm of the 6th to amend or cancel your order). To amend or cancel an order email: thefarm@juniperhill.co.nz.

By accepting an order, we confirm that we will do all that we can to ensure that it is fulfilled. Products are subject to availability. In the rare event that we are unable to supply a product, you will be contacted by phone or email to discuss a substitute and the price for the product will be confirmed at this point.

The order total stated when you place your order, and recorded in your order confirmation, is an estimate only due to small variations in individual meat cuts. The price you will pay for the goods will be confirmed by us via email. Should your order exceed the estimated value in your shopping cart by more than 10% we will contact you.

Placing an order with us carries with it the obligation to pay for the goods at the price displayed on the website at the time of ordering, unless you cancel the order within the parameters already outlined.

Customers must pay for the goods purchased by internet banking before the goods will be dispatched.

We reserve the right to change prices or discontinue products (or any part or content thereof) without notice.
Shipping costs are determined by location and we reserve the right to change as needed.
All prices on the website are GST inclusive, and are displayed and processed in New Zealand Dollars.

We sell to end users only. You must not resell goods purchased from our website.

PRODUCT DELIVERY AND INSPECTION

You will be notified by email the day your order is dispatched. Should you not receive your order within 48 hours of day of dispatch you must notify Juniper Hill Farm.

You are strongly advised to inspect your delivery on arrival. We warrant that goods should not be defective upon delivery; it is your responsibility to contact us within 24 hours if you believe any of the products received to be defective on arrival, or you believe you have received an incorrect order. If you do not contact us within 24 hours of receiving your order to notify us of damage or otherwise you are deeming acceptance of the meat delivered by Juniper Hill Farm.

Should you believe any of the goods received to be damaged, you must take clear photographs of the damage and email them to thefarm@juniperhill.co.nz, along with your order number, delivery date and any other information that could be useful in satisfying your concerns. We cannot process damage complaints without photographic proof of damage.

Our warranty does not cover damage that has occurred to the goods while in your possession, including incorrect storage and cooking methods.